Terms and Conditions
These Terms and Conditions, together with any other written information we brought to your attention during the process of confirming your booking, apply to your booking with Eco Flight Ltd. Please read the Terms and Conditions carefully prior to utilising Eco Flight website and making any bookings. You consent to the Terms and Conditions when you use the Site, without qualification. If you do not agree with any portion of the Terms and Conditions, you cannot utilise the website in any method or make a booking.
All communications concerning customer service or your booking needs to be sent to Eco Flight, 12 Savoy Parade, Southbury Road, Enfield, EN1 1RT, United Kingdom or drop an email to:info@ecoflight.co.ukor admin@cariaholidays.co.uk
CONTRACT
When making your reservation we, as a representative, would organise it for you to come into an agreement with the principal(s) or other supplier(s) such as tour operator / airline / cruise firm / lodging firm etc. as mentioned on your receipt(s). We could reserve you a holiday deal, in which instance you would hold one agreement with the principal, or we could reserve the services that make up your trip with various principals or suppliers, in which instance you would have different agreements with every one of them.
As a representative, we take no accountability for the actions or cuts of the principal(s) or supplier(s) or for the services offered by them. The principal’s(s’) or supplier’s(s’) Terms & Conditions would relate to your reservation and we suggest that you read them cautiously as they do hold significant details about your reservations. Kindly request copies of these if you do not possess them.
BOOKING
Passengers must make sure that all the names and timings are accurate as per their passports and that the travel itinerary is correct. Changes might not be allowed after the tickets are provided and alterations may incur additional charges.
During a booking, all details will be read back to you and the respective details will be confirmed with the principal(s) or the supplier(s). On receipt of all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if any revisions to be done. Also, please be noted that all the tickets supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel arrangements. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. This applies to any sensitive information that you provide such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
Airfares are promised upon ticketing only. If there would be any problem with the payment, we would inform you as soon as possible via email and/or phone. Otherwise, we would send you the ticket within 48 hours of your booking with us.
The free baggage allowance offered to the passenger differs based on the route, class/cabin seating and as per the norms of the individual airline. Airlines might charge an extra fee for checked-in baggage, additional baggage or other voluntary services. Please contact the airlines straight for the most current updates concerning the baggage payment, weight and sizes of the bags.
Passengers need to be at the airport 3 hours prior to the departure as tickets could not be refunded or changed because of a no show at the airport.
Passengers are held accountable for all their travel documentation plus visas. Visas might be needed for the whole journey both for the destination and/or transit. Visas need to be acquired prior to the ticket been issued. It is your responsibility to have all necessary documentation (passport, visa etc.) with you and fulfil all requirements imposed by the authorities for travelling before your flight. Eco Flight Ltd can't be held responsible for any errors regarding any of these requirements as it is solely your responsibility.
CONFIRMATION
After the booking confirmed by Eco Flight . We will send you confirmation invoice by email or post detailing all the services you have booked with us.
It is your responsibility to check all details on the confirmation invoice. If there is any error you must let us know immediately.
OUR INVOICE
Our confirmation invoice is our final invoice, which must be paid for at least 12 weeks prior to the scheduled departure date. Should there be any unforeseen change to your holiday arrangements these will be advised in the form of a revised invoice sent to you. Any errors must be reported to us within 48 hours of the receipt of your Confirmation Invoice. Failure to do so will result in cancelation or amendment charges being levied.
PAYMENT
At the time of booking your flight or package holiday a minimum deposit of £150.00 per person or more will be required , depending on the suppliers terms and condition Plus any applicable insurance premiums .
Any bookings made less than 12 weeks before departure, required full payment at the time of confirmation.
Once deposit or full payment received. Eco Flight Ltd will send you an ATOL certificate along with a confirmation invoice.
Eco Flight Ltd reserves the right to refuse any booking.
Customers are required to pay an instalment or the whole amount at the time of booking. If only a part payment is made, the balance has to be paid on or before the stipulated due date which is 12 weeks prior departure . Failing to do so may result in cancellation of the booking by the principal(s) or supplier(s). No reminder or final demand will be issued by Eco Flight.
This may involve cancellation fees set out in their Terms and Conditions. Unless otherwise mentioned in the booking conditions or advised all the amount paid for the bookings will be held on behalf of the principal(s) or supplier(s) concerned.
CANCELLATION and AMENDMENT
Written cancellation or amendment request to be sent by you and it will not take effect until received by us. Upon your booking cancellation or amendments, the principal(s) or supplier(s) may charge the cancellation or amendment fee as per their Terms and Conditions (which may be at times the 100% of the total cost). All or some parts of your flight or package holiday may be non-refundable. No refunds will be issued for any non-refundable part of your booking upon cancellation regardless of the time of the cancellation.
If you want to alter any item, other than expanding the number of persons in your party/booking, you would have to pay a modification fee of GBP 50.00 per booking, including the airline/supplier charges (if any). From time to time we are obliged to gather extra taxes. You would be told about any extra taxes before the ticket issuance/re-issuance. After ticket issuance, many of the airlines do not permit modifications.
Neither Eco Flight nor its principal or supplier will be in charge of cancellation, delayed boarding and no refunds will be provided.
INSURANCE
We firmly suggest that you take out sufficient travel insurance in order to cover you and your party as many of the principals or suppliers require you to do so as a condition of booking with them. Certain destinations have made taking out a travel Insurance compulsory, hence we would suggest you to check with the relevant embassy or the Foreign and Commonwealth Office. These insurance covers may cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Insurance covers are also available to cover you against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements.
If the insurance is provided by us, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failing to do so may affect the insurance cover.
IF WE CHANGE YOUR HOLIDAYS
It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in our publicity material are subject to change and all details given to you are for guidance only. Confirmed details will be as shown on your ticket. It is your responsibility to check all details on both the confirmation invoices and flight tickets for errors or anomalies.
Material Changes
Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure or arrival airport (other than between airports within the same city airport system), outward or return flights being re-scheduled by more than 12 hours.
If we or our suppliers alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance.
Accommodation
As we do not control the day to day management of your accommodation, it is possible that we may be advised that the reserved accommodation may not be suitable or available to you upon arrival in resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference of the brochure/web price between the accommodation booked and that available together with Compensation of £20 per person for any inconvenience caused to you.
Important Note
We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
IF WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstance to cancel your holiday. If we have to cancel your holiday (other than for late or non-payment by you) we will offer you either (i) an alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you.(ii) a full refund of all monies paid, in either case being the only recompense which will be due to you.
We reserve the right at any time to terminate your holiday arrangements if any client or third party causes discomfort, disturbance, danger or annoyance to any other client or third party.
We reserve the same right if any client seems unfit to travel due to the misuse of drugs or intoxicating liquor, or causes damage to property other than their own. Also if any client sub-lets, shares or changes his accommodation with anyone other than those shown on the booking form. In such cases our responsibility for the holiday including any return flight will cease. Full cancellation charges will be apply and no refund will be given. Furthermore we shall be under no obligation whatsoever to pay compensation or meet any cost or expenses you may incur as a result of terminating your holiday in accordance with this provision
FORCE MAJEURE
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
IF YOU CHANGE YOUR TRAVEL ARRANGEMENT
If you find it necessary to change your booking to another holiday or if you wish to amend your booking, we will make a minimum charge of £35.00 per person, plus any charges applicable by the ATOL Company that your flights are booked through and/or the accommodation supplier, for each change made.
Any alterations to your travel arrangements notified by you less than ten weeks before departure date will be treated as a cancellation of your original booking. The new arrangements including name changes will be regarded as an entirely new booking. In each of the above a revised invoice will be sent showing the new details and as appropriate the amendment charges and any additional charges.
Please note that all changes must be confirmed in writing by the lead passenger a minimum of 10 weeks prior to departure. Thereafter, except as provided by applicable law, cancellation charges, as outlined below, apply. If all names on a booking need to be changed, cancellation charges, as outlined below, apply as at least one name from an original booking must remain. It is not possible to amend from one season to another; cancellation charges, as outlined below, apply.
Some types of accommodation are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your holiday cost based on the new number of people travelling. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and is not covered by your travel insurance.
It is important that you check to make sure that the names, initials and titles on the confirmation and/or ATOL invoices match those in the corresponding passports otherwise the passengers concerned may not be permitted to travel and any applicable insurance will not be effective. Any errors concerning the booking must be notified to Eco Flight within 48 hours of the receipt of Confirmation Invoice. No responsibility will be accepted for costs arising from none notification of booking errors within this time limit.
Should you wish to change accommodation in resort, a fee of £30 per booking, 3 days cancellation fee of the accommodation being vacated plus any additional costs will be chargeable prior to the move being facilitated. Travel costs between properties will be your own responsibility. Flight amendments in resort may be possible subject to availability. However, charter flights are non-exchangeable or cancellable. New flights may be purchased but existing flights will be forfeited and no refund made.
IF YOU CANCEL YOUR TRAVEL ARRANGEMENTS
If you wish to cancel a confirmed booking this must be done in writing by the lead passenger and/or the passenger who booked the holiday on behalf of the party. These instructions should be supplied to our administration department. We recommend that letters of cancellation are sent by recorded delivery post as nondelivery may result in additional cancellation costs. Cancellation takes effect from the date we receive such a letter or fax or email. Proof of delivery does not constitute proof of receipt. Cancellation charges will be calculated as set out in the table below, and we will notify you by way of an invoice within two weeks of receipt of your cancellation.
All or some parts of your travel arrangements may be non-refundable. No refunds will be issued for any non-refundable part of your booking upon cancellation regardless of the time of the cancellation.
Period before Scheduled Departure Date that Notice of Cancellation is Received Cancellation Charge as a % of total holiday price (excluding insurance premiums & card charges).
IF YOU CANCEL YOUR HOLIDAY:
More than 85 days before departure Deposit Only + Additional charges levied by the ATOL flight provider and hotel supplier
70 - 84 Days 70% + Additional charges levied by the ATOL flight provider and hotel supplier
57 - 69 Days - 80% + Additional charges levied by the ATOL flight provider and hotel supplier
1 - 56 Days - 100%
Please be informed that administration charges may apply to your booking upon cancellation.
Please note that if you have to cancel for reasons covered by your travel insurance policy, you will be able to reclaim your cancellation charges. Cancellation charges exclude the insurance premium which is not refundable.No-frills (low cost) or scheduled airline flight bookings are non-refundable and cancellation will result in the loss of all monies paid.
If additional monies are due to us at the time of cancellation we reserve the right to collect the remainder of the monies due when you confirm your cancellation from the card used to pay the initial deposit. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. If we cannot debit the increased cost to cancel your order the booking may remain active and you will be liable for the full remaining balance. Or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us.
Any errors must be notified to Eco Flight within 48 hours receipt of your confirmation invoice. Failure to do so will result in the aforementioned charges being levied without exception.
UNUSED SERVICES
No refund will be due to you in respect of Non-used of any part of the travel arrangements made for you.
YOUR CONDUCT
Eco Flight and its providers of flights and accommodation reserve the right in our absolute discretion to terminate your holiday arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
Naturally, you are subject to local laws and must respect local culture, customs and dress code. Using or possessing drugs of any kind may result in a jail sentence. If you cause, or appear likely to cause, damage or distress to others or to property, either ourselves or the supplier concerned (air carrier, hotel or ground handler, etc.) may terminate their services on the spot without refund or compensation.
BROCHURE & WEBSITE ACCURACY
Eco Flight go to great lengths to ensure that the information contained on its website is correct . All descriptions and photographs are accurate to the best of our knowledge, but may be subject to change. We will endeavour to advise you of any changes, but cannot be held responsible for incidents beyond our control. Our accommodation star ratings are provided by the ministry of tourism for Turkey and may not reflect expected levels of decor, ambiance or service.
HOTEL FACILITIES
Facilities in the hotel description will normally be available and are given by us in all good faith. However, some of these may be withdrawn or restricted at times like low seasons depending on demand and occupancy, otherwise at the discretion of hotel management. There will be some facilities offered by a hotel which are subject to a local charge directly payable to the hotel. These fees are totally at the manager's discretion. Rooms are reserved in accordance with international hotels agreements, from 2pm to 12 noon from the day of your departure from the UK to endure that a room is available for you upon arrival.
Please note that with night flights this may entail vacating your room at 12 noon on the day of you departure and only actually occupying your room for 13 nights. Most hotels can provide luggage storage and shower facilities and for a small charge payable to the hotel you may be able to keep of your room until departure. This arrangement is made directly with the hotel and is subject to availability as your accommodation contract expires at 12 noon accordingly.
LOCALLY PURCHASED SERVICES & EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. Your contract will be with the operator of the excursion or tour and not with us; in this case, we are not responsible for anything that happens during the course of its provision by the excursion operator and you will be bound by the local operator's terms and conditions of booking.
FINANCIAL PROTECTION
Eco Flight Ltd (ATOL 11211 ) is trading in global flights and holiday packages. All Money paid by you for the flight/holidays are ATOL protected by the Civil Aviation Authority.
Check ATOL 11211 Certificate - Click here
Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Only flights, flight plus arrangements and packages involving flights (air packages) purchased from Eco Flight and departing from the UK, are protected under our ATOL 11211 by the Civil Aviation Authority (CAA), except for scheduled flights when e-tickets are sent to you.
Though majority of our travel arrangements are protected in the case of the financial failure of the travel company, by the ATOL scheme, ATOL protection does not apply to all the flights, holiday and travel services bookable with Eco Flight . It is suggested to get it confirmed as what protection may apply to you. Booking that did not receive an ATOL Certificate will not be ATOL protected. Further, even if you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the principals or suppliers.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: http://www.caa.co.uk.
In respect of our Flight-Plus holidays, please keep the below in mind:
Eco Flight, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
DELIVERY OF DOCUMENTS
All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by post. Once documents are posted to you, no liability will be accepted by Eco Flight unless if the loss of documents are caused due to our negligence. In such instances if the tickets or other documents need to be reissued, all the costs should be borne by you. You may request for delivery by other means if necessary. However, this might involve additional costs.
PASSPORTS, VISAS AND HEALTH
Though we can provide general information about the passport and visa requirements related to your trip, it is your responsibility to get them confirmed from the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with such requirements. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Non British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require.
We recommend that you check passport and visa entry requirements before booking your holiday. Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, is a British Subject or non-British passport, you must check with the embassy of the country you are visiting, otherwise travel may be denied.
British Citizen passport holders are required to pay a visa charge on entry into Turkey. At the time of publication, this fee is £20 per person, including infants, payable in Sterling notes. It can also be obtained as e visa before your travel please visit www.evisa.gov.tr
It is your responsibility to ensure that you meet any visa, passport requirements of the country you plan to visit. Failure to do so may result in being refused to travel, which will in turn void any claims against your insurance cover. For more information on the subject, you may wish to obtain a copy of the Health Advice for Travellers (T6) guide, which can be requested by calling 0800555777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207238 4503 or on their website: www.fco.gov.uk.
Turkish visa details may be obtained from the Turkish Consulate General, Rutland Lodge, Rutland Gardens, Knightsbridge, SW7 1BW or by visiting www.turkishconsulate.org.uk.
ESTA visa is a necessary requirement for all USA bound travel, plus transiting the USA and ETA visa is a necessary requirement for all Australia bound travel plus transiting Australia. If your flight has an alteration involving two separate airports with the path, it is your duty to arrange the transfer to the correct airport and also check the transit visa needs.
Further, Eco Flight is not responsible for any VISA regulations. Please refer with the relevant embassy or consulate for this detail.
Though Eco Flight can provide general health recommendation and formalities involved in your booking, it is your responsibility to check with your own doctor for your specific circumstances. Proposed vaccinations for travel might alter at any time. It is your duty to make sure that you get all the needed vaccinations, take all needed medication and follow all medical guidance in connection.
New passport rules for Travellers to the United States of America has made it compulsory, that anyone travelling to the US for holidays or business below the Visa Waiver Program, needs to have the newest Biometric Passport or a Machine-Readable Passport that has an electronic chip, even if the electronic visa has been permitted. The biometric passport has a string of lines, that could be swiped by the US Customs/Immigration/Border Protection officers, that would rapidly verify the passport holder's identity and gather other details about the holder.
VWP visitors coming into in the US without the Biometric Passport will be refused entry into the country. Travellers amid the VWP countries are pushed to check with their passport issuing authority to own a biometric passport. Travellers with an instant travel plan, who are not able to have such a passport needs to apply for a US visa at the relevant embassy or consulate.
We need Passport Details for Pakistan Airlines, Air India and Jet Airways because airline do not allow us to issue the ticket without complete passport information. You may receive an e-mail from our side for these details on your updated e-mail address. In case of delay in response, airline may cancel your seat and you may have to pay the fare difference for the new flight booking as fares are subject to availability of seats.
It is your responsibility to check with your doctor as to what vaccinations, or inoculations are advisable for your destination. Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have a medical certificate of fitness to travel. Normally, permission to travel is refused after 32 weeks. Your booking is accepted upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger on these grounds.
C.A.A. RULES ON FLIGHT SECTOR USAGE
C.A.A. regulations specify that both the outbound and inbound sectors of the air ticket must be used. If the outbound is not used, the passenger will not be allowed to travel home on the inbound flight. Should anyone check in less than 90 minutes before the ticketed departure time, admission to the flight is likely to be refused. Should anyone be refused admission to the flight or destination country by the airline or Government authority, and then we are powerless to assist and cannot be held responsible or liable.
JURISDICTION AND LIABILITY
Your contract with us, made on these terms contained on our website and/or brochure, is subject to English Law and jurisdiction.
Transportation on an aircraft, coach, train or ship is subject to the conditions of carriage of that company, some of which limit or exclude liability. These conditions are often the subject of International agreements between countries and copies of the conditions which apply to your holiday journey may be available for inspection at the office of the carrier concerned.
Eco Flight does not enter into an agreement for carriage by air but only undertakes to reserve on your behalf.
By booking with Eco Flight you agree to the full Terms and Conditions as found on our website. As part of these terms and conditions you also agree that you have read and understood the Holiday Information page on this website.
FINAL TRAVEL ARRANGEMENTS
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
COMPLAINTS
Any complaints arising from your holiday that are in our direct sphere of control should be notified to your resort representative or the Eco Flight appointed resort agent who will do whatever he/she can to help there and then, and also to the accommodation owner or supplier of the service in question so that remedial action can be taken without delay.
Most complaints are of a minor nature which can be dealt with in resort. It is essential that you give us the opportunity to help you by letting our representative know quickly if you have any complaint. Should you fail to follow this simple procedure we cannot accept responsibility as we would have been deprived of the opportunity to investigate and rectify any problem.
Should the matter remain unresolved to your satisfaction a Customer ServiceReport Form (CSR) must be completed in resort and signed by the locally appointed agent, representative or Area Manager or an email sent to admin@cariaholidays.co.uk. Later claims or complaints cannot be accepted without a completed CSR or email.
Should you feel that a complaint has not been dealt with to your satisfaction please write to the Customer Relations Department, Eco Flight Ltd, 12 Savoy Parade Southbury Road Enfield EN1 1RT within 28 days of your return date quoting your booking reference, date of departure, and most important enclose your copy of the report form. Failure to comply with these conditions will result in nullifying any and all claims arising from the holiday. No claims for expenses will be considered without appropriate receipts or invoices. We hope to ensure that we can come to an amicable agreement.
Insurance
We firmly suggest that you take out sufficient travel insurance in order to cover you and your party as many of the principals or suppliers require you to do so as a condition of booking with them. Certain destinations have made taking out a travel Insurance compulsory, hence we would suggest you to check with the relevant embassy or the Foreign and Commonwealth Office. These insurance cover may cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Insurance cover are also available to cover you against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements.
We strongly advise that you obtain travel insurance which includes cover you and your party against any COVID-19 issues or incidents which may affect your booking as well as cover against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for diving/extreme sports/adventure travel and all other activities you have booked.
If you choose to travel without adequate insurance cover, neither the Supplier/Principal nor we will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
If you purchase travel insurance through our website/App, this will not form part of any Multi-Contract Package you book. Please note that travel insurance premiums you to pay to us are non-refundable.
Fitness to Travel and Medical Conditions
We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Travel Arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen tour.
Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.
COVID-19
We both acknowledge and agree that the COVID-19 pandemic has affected travel throughout the world and that we both have responsibilities to comply with various laws, regulations and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by COVID-19. In the light of these risks, we strongly advise that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect your booking.
You acknowledge that laws, regulations and the Supplier/Principals providing your holiday (such as airlines, train operators, cruise operators, hoteliers and other service providers) may require you and employees of the Supplier/Principals to comply with various measures which have been introduced to manage the risk of COVID-19. These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as face-masks and gloves and abide by social distancing requirements. There may also be limitations on the number of persons who may use facilities or services at any particular time, limitations on the availability of certain facilities and services (e.g. buffet and self-service restaurants may be replaced by a-la-carte, spas and pools may be closed), requirements to pre-book facilities and services, sanitisation and other hygiene requirements.
You also acknowledge that certain Supplier/Principals, ports, airports, border control or other third parties may require you to undertake certain health formalities or satisfy other requirements aimed at managing the COVID-19 risk as a condition to you travelling, departing, entering or residing in a particular place. You agree that it is your obligation to obtain details of these requirements ahead of your travel departure date and comply with and satisfy these requirements. If you fail to meet these requirements, or refuse to complete them, you may be denied boarding, exit, entry or the use of some other facility or service which forms part of your booking. We shall not be liable to you for any refunds or compensation in relation to such matters.
You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of destination or upon return.
We strongly recommend that you familiarise yourself with the advice from your national authority for overseas travel before departing. In the UK, the Foreign and Commonwealth Office’s latest advice for travel to other countries is available here https://www.gov.uk/foreign-travel-advice.
You agree to notify us immediately if you test positive for COVID-19 at any time after you make your booking with us, if you consider that you may have COVID-19 symptoms or if you become aware that you may have come into close contact with someone who has tested positive for COVID-19 or who may have COVID-19 symptoms. We may share this information with the relevant Supplier/Principals for your booking in accordance with the terms of our privacy policy.
If you notify us before travelling, and we (or the relevant Supplier/Principal) conclude that you are no longer able to travel because of the COVID-19 risk, then your booking will be treated as having been cancelled by you and our standard cancellation charges will apply. We will, however, explore with you whether it is possible for you to postpone your booking to a later date, which may incur further charges. It might also be possible for you to transfer your booking to another person, subject to the terms of transfer set out in these Booking Conditions.
If you notify us during travel, you acknowledge that we or your Supplier/Principals (or local laws and regulations) may require you to follow certain measures designed to manage the risk of COVID-19 and may refuse to provide you with the relevant service(s). You may, for instance, be required to self-isolate for a period of time. You agree to comply with these requirements. In this instance, we will provide you with such reasonable assistance as we are able to in the circumstances. However, we will not be responsible for meeting any costs incurred by you or for refunding or compensating you for the curtailment of your holiday, cancelled or rebooked transportation, additional accommodation or other associated costs you incur in connection with the same.
We both agree that the measures set out above are a necessary part of keeping you, other travellers, employees and the public safe on holiday. You are making your booking in full knowledge that such measures are likely to be a part of your holiday and do not amount insignificant or significant changes to your booking, nor do they amount to any Failure (as defined in clause 31).
We shall have no liability to you for any refunds, compensation, losses, costs, expenses or damages you incur in connection with the matters described above or if you are unable to travel or make use of all or part of your booking because of these matters. These are risks which you must protect through obtaining comprehensive travel insurance.
Holiday Voucher
» The voucher applies to the price of the package holiday as quoted at the time of booking. Excluded from holiday extras; costs of associated with taking pets, booking fees and holiday cancellation insurance, as well as any other non-accommodation costs, which will all be charged at the full rate.
» The voucher is valid for long and short breaks, and for peak and off peak periods but cannot be used in conjunction with any other special offers.
» Our standard booking Terms & Conditions apply at all times – please take time to read them.
» The voucher can only be redeemed by the persons named on the booking and is not transferable. Only one voucher can be redeemed at the time of booking; once redeemed the voucher will no longer be valid.
» Minimum spend £1000 is required to redeemed the voucher.
» The voucher can not be used as part payment towards holiday deposits.
» No employees, or their families, or agencies, or professional advisors of Eco Flight are allowed to use the voucher.
» Eco Flight have the right to withdraw the voucher offer at any time without notice.
» The cash value of the voucher is GBP 0.001